Returns and Refund Policy

If you are not completely satisfied with your order, you may request a return in accordance with the policy below.

Return Eligibility

Returns must be requested within 30 days of receiving your order.

To be eligible for a return, the item must be:

  • Unused and unworn

  • In its original condition

  • Returned with all original packaging and accessories

Items that do not meet these requirements may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, earrings and other applicable intimate-contact items cannot be returned unless they are defective or damaged upon arrival.

Personalised, customised or made-to-order pieces are final sale and cannot be returned unless they are faulty. Gift cards are also non-refundable.

How to Request a Return

To begin a return, please contact us with your order number and the name of the item you wish to return. Our customer service team will review your request and provide return instructions.

Please do not send an item back without first contacting us.

Customers are responsible for return shipping costs unless the item is defective, damaged or incorrect due to an error on our part. We recommend using a tracked shipping service, as Aura & Anchor is not responsible for returned items lost in transit.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original method of payment. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to an error by Aura & Anchor.

Exchanges

To request an exchange for a different size or style, please contact us. Exchanges are subject to product availability.

If the requested item is unavailable, we may offer a refund or store credit instead.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us within seven days of delivery and include your order number, a description of the issue and clear photographs of the item.

Once the issue has been reviewed, we will arrange an appropriate replacement or refund.

Contact Us

For questions about a return, exchange or refund, please contact our customer service team.